Temporary - due to Funding
Delta Wellbeing provides a multi-function call/contact handling service 24x7 across South-west Wales available to people who use social alarms, it deals with out-of-hours emergency calls for all council services and is an initial point of contact for social care to Adults.
You will form part of a team providing Information, Advice and Assistance for all social care and health services for members of the public, outside agencies, health colleagues and other stakeholders requiring support.
Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority.
Candidates should also have a good understanding of computers, be able to communicate effectively with a wide range of people and provide excellent customer service over the phone and in person.
The ability to communicate in Welsh would be essential. You will also need to be qualified to NVQ4 in Information, Advice & Assistance or level 4 Health & Social Care or Social care.
You will receive a comprehensive induction training programme when you join us and on-going training to support your development.
For an informal discussion please contact Shereen Turvey - 0300 333 2222 - Shereen.turvey@Deltawellbeing.org.uk
You will need a good level of conversational Welsh. Support can be provided on appointment to reach this level.
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