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Community Response Team Leader

Vacancy Details

Salary: £28,001 - £32,502 (Grade G) Inclusive
Location: East Gate - B/H
Region: Llanelli
Job Type: Temporary - Full Time
Vacancy Group: Delta Wellbeing
Category: Customer Services
Closing Date: 08/30/2022
Date Posted: 08/23/2022
Reference: 032690



Temporary post due to funding.

Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales which is available to people who use social alarms. It deals with out-of-hours emergency calls for all council services and is an initial point of contact for social care to adults. Delta Wellbeing is a Regulated Service with Care Inspectorate Wales which enables them the provide a person-centered wrap around service for its service users as well as responding to clients throughout the region following an alarm activation.    

We are looking for a passionate, driven and motivated individual who is able to maintain and promote a high standard in all service areas. 

Awareness of the issues associated with working with elderly or vulnerable people would be essential, along with information about social care, and/or other services provided by the local authority. 

Registration with Social Care Wales is desirable but not essential as full support will be given to achieve this.

Candidates should also have a good understanding of computers, be able to communicate effectively with a wide range of people and provide excellent customer service over the phone and in person.  

You will receive a comprehensive induction training programme when you join us and on-going training to support your development.

For an informal discussion please contact Sarah Vaughan on 0300 333 2222 / 07813725457 or
A Disclosure and Barring Service (DBS) check will be requested for this post. 

You will need a good level of conversational Welsh. Support can be provided on appointment to reach this level.

Please click on the link in the Downloads box below to view a copy of the Job Profile.

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