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Customer Agent

Vacancy Details

Salary: £21,575 - £22,369 (Grade D)
Job Type: Permanent - Full Time
Vacancy Group: Chief Executives
Category: Customer Services
Closing Date: 01/09/2023
Date Posted: 12/23/2022
Reference: 1/004654


Hybrid working/multiple locations points throughout Carmarthenshire.

Are you a people person? Do you enjoy helping others?

As a Customer Agent, you will  be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.

We are looking for individuals who are enthusiastic, energetic and self-motivated, that can adapt well to any given situation whilst maintaining the delivery of high-quality customer care.

This varied role means that two days are never the same and we are looking for polite and helpful people to join our team. We adopt a flexible approach to working which involves an element of home working but also a requirement to attend office locations, as requested, to carry out the role and other duties.  Previous experience is not essential as we can provide the necessary training.

For an informal discussion please contact Eifion Davies on 01558825267 or email

You will need to be able  to communicate effectively in Welsh. Support can be provided on appointment to reach this level
Please click on the link in the Downloads box below to view a copy of the Job Profile.

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Contact 1
Contact Name: Eifion Davies
Telephone: 01558 825267
Email Address:

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