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Housing Advice Lead

Vacancy Details

Salary: £40,577 - £44,624 (Grade K)
Location: East Gate
Region: Llanelli
Job Type: Permanent - Full Time
Vacancy Group: Communities
Category: Housing
Closing Date: 10/02/2022
Date Posted: 09/23/2022
Reference: 1/018224


An exciting opportunity has arisen for a highly motivated, flexible individual to join the Housing Hwb Service within the Housing Division.

This is a new post and we are looking for someone who is enthusiastic, energetic, and self-motivated, that also adapts well to any given situation whilst maintaining the delivery of high-quality customer focused service. 

The post holder will be responsible for creating a culture that is positive and flexible to change, as well as being innovative and collaborative to deliver new prevention models and drive the service forward. 

They will be responsible for:

Managing Canfod Cartref and Accessible Housing Registers, ensuring people have access to council, housing association and affordable homes.

Developing and maintaining a 7 day a week Housing Hwb service providing timely responses to customer queriers/issues on multiple platforms ensuring that complex, higher risk cases are signposted to respective service teams.

Providing key universal prevention functions such as housing options and advice, homelessness prevention, adaptations, private rented sector queries and tenancy and estate support.

Flexible working arrangement: whilst there will be contractual obligations, we want to make your work environment as flexible and as easy as possible, one that promotes a better balance between home life and work responsibilities. This will be set out in your contract of employment. We will encourage you to work from home when you need to, meet with colleagues in the office to do task and finish work and that you also get the chance to socialise, meet virtually to cut down on travelling and to make better use of your time and organise your day around your work and other family commitments. Underpinning this is the trust and relationship you will build with your manager and undoubtably this will help you reach your full potential and maintain the highest possible standard.

If you are excited by this prospect and feel that you can rise to the challenge- please apply. 

For further information or to arrange an informal Teams call please contact Angie Bowen (Housing Hwb Manager)

You will need a good level of conversational Welsh. Support can be provided on appointment to reach this level.

A Disclosure and Barring Service check (DBS) will be requested for this post.

Please click on the link in the Downloads box below to view a copy of the Job Profile.

You will need to sign in to your account before clicking on Apply for this post.


Contact 1
Contact Name: Angela Bowen
Telephone: 01554 899292
Email Address:

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