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Digital Information, Advice and Guidance Delivery Manager

Vacancy Details

Salary: £54,414 to £57,133 per annum
Location: Central Office
Region: South East
Job Type: Manager
Category: Permanent- Full Time
Closing Date: 01/03/2021
Date Posted: 12/14/2020
Reference: 0000037616


Digital Information, Advice and Guidance Delivery Manager
Central Office based with some home working
£54,414 to £57,133 per annum
Full Time

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as the Delivery Manager for Digital Information, Advice and Guidance.

The role
The Information, Advice and Guidance Delivery Manager helps people with sight loss to live the life they choose by providing Digital information and support services for people with sight loss and their family and friends.  Using extensive Digital experience to define and deliver the Digital Information, Advice and Guidance, collaborating with and leading subject matter experts in both Services and Digital disciplines.

They will, via a programme of ongoing Customer and Market Intelligence (research, Customer feedback, web analytics, SEO analysis), identify the information, advice and guidance that people with sight loss, their friends and family need to live the lives they choose.  

Who we’re looking for


You must have experience of delivering and leading excellent Digital services as key components of an integrated service offering, as well as experience of delivering large-scale Digital content projects, working with a Digital Delivery and Marketing teams, internal stakeholders and 3rd party Marketing agencies.

It would be advantageous to have experience of strategy implementation and leading organisational and cultural change initiatives, experience of delivering accessible Digital solutions, and experience of conversation design and artificial intelligence.

For the complete list of essential and desirable criteria necessary to being successful in this role please see the Person Specification within the Job Description below.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply
Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.


Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


Salary: £54,414 to £57,133 per annum
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