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Dog Health & Wellbeing Operations Manager

Vacancy Details

Salary: £34,688 to £36,729 per annum
Location: Scotland
Region: Scotland
Job Type: Manager
Category: Permanent- Full Time
Closing Date: 12/28/2020
Date Posted: 12/11/2020
Reference: 0000037716


Job Title: Dog Health & Wellbeing Operations Manager
Location: Hamilton or Forfar (covering Scotland and Northern Ireland) with the opportunity of some home-based working
Salary: £34,688 to £36,729 per annum
Contract Type: Permanent
Hours: 35 hours per week
Interviews: 6th January 2021

Guide Dogs Scotland and Northern Ireland are looking for a regional Dog Health & Wellbeing Operations Manager to join our ever-developing dog care department across both countries. 

This is an exciting opportunity for an individual to bring a dynamic approach to the post, supporting local operating procedures in dog care whilst contributing to a larger nationwide dog care department.  

The role
The Dog Health & Wellbeing Operations Manager helps people with sight loss live the life they choose by being accountable for the delivery of the dog wellbeing service and veterinary service provision within a geographical region. The role is responsible for managing the budget in relation to dog wellbeing costs. 

In conjunction with the central canine team you will develop, and quality manage policies and procedures, and collaborate with peers to have a national awareness of dog health and wellbeing within the whole organisation. 

The role oversees a department team of approximately 30 staff members and over 100 volunteers. You will provide support and leadership to the dog welfare team as well as creating partnerships across multifaceted departments which directly impact the work your team carries out. You will also be responsible for service users and volunteer engagement ensuring they feel listened to and understood. 
Who we’re looking for
You will have a proven track record in leading and performance managing a multi-skilled / multidisciplinary team of staff across multiple locations, to achieve all agreed KPIs and financial targets. You will be passionate about dog welfare and health and have a track record of service improvement and development to create better environments for our dogs to keep our welfare standards high.  Knowledge of the dog health industry including communicating regularly with vets and being able to convey any complex information to service users or other departments, is also essential for this role.

For the complete list of essential and desirable criteria necessary to being successful in this role please see the Person Specification within the Job Description below.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply
Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.


Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.


Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early. 

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.


Salary: £34,688 to £36,729 per annum
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