Skip to Main Content

Main Navigation

Register Home Page About Us

Station Manager

Vacancy Details

Salary: TBC
Location: Bristol Airport
Region: South West England
Vacancy Group: Operational Security
Date Posted: 03/08/2022
Reference: 11948



LOCATION - Bristol Airport

POSITION - Station Manager

REPORTING TO - Regional Manager 

HOURS OF WORK - Hours to suit the needs of the business
RATE OF PAY       - Competitive Salary


As its primary field of operation, ICTS has remained the premier supplier of aviation security services for over thirty years.  In more recent years, ICTS has expanded its portfolio to incorporate a wide range of customer related services including above wing ground handling, airline representation and assistance for passengers with reduced mobility.
Dedicated to continually improving and refining its products, ICTS invests considerably in the development of new tools and procedures. As such, ICTS has provided clients with ground-breaking utilities that, due to their success, have later been adopted by the entire trans-Atlantic aviation industry.
ICTS is regularly invited to participate in the trialling and development of new aviation security systems and has worked closely with the UK, mainland European and US governments on many occasions.


We are currently recruiting a Station Manager to be responsible for the overall running and performance of our operation at Bristol Airport and ensuring that all regulatory and contractual requirements are adhered to.

Operation Responsibility

Providing customer service to passengers and our client
Ensure the delivery of ICTS services in line with contractual and regulatory                           requirements.
Maintenance of Client, ICTS, and quality control Standards and Company                            Procedures;
Maintain the required professional standards of operation, in accordance with                     Company requirements;
Oversee the professional standard of the station and ensure specified procedures             are adhered to;
To ensure the safe delivery of operations at the station through leading a safety-                 first culture and approach;
Deliver and promote positive employee engagement, being visible and accessible             to the team thus ensuring effective communication;
To act within the authorities set out by Management and the company’s working                 procedures;
To carry out any other duties as directed by the Regional Manager
Promote ICTS (UK) & Ireland Ltd positively.

Professional and Service Standards

Provide guidance and support for direct reports and management team;
Effectively delegate tasks where and when required;
To act within the authorities set out by the Regional Manager and the company’s               working procedures;
To carry out any other duties as directed by the Regional Manager;

Client/Customer Responsibility

Regular liaison with the clients to ensure high levels of contractual compliance                    and client satisfaction;
Implement any changes to task to be carried out that the client may reasonably                  request and inform the Regional Manager of such changes;
Relate effectively with the customer making sure that reasonable requests are                    completed, and that any customer complaints are fully investigated and                          responded to in a timely fashion;
Ensure any new business opportunities within the Station are explored and                          developed.

Leadership: leads by example, motivates others, makes decisions, initiates action,              takes responsibility;
Communication and Influencing: establishes communication channels, actively                    listens, clarifies, gives/seeks feedback, clear and concise,                                                persuasive/negotiates            with others;
People Management: fosters team/individual performance, achieves results, sets                targets and reviews them, leads, motivates and empowers others, deals with                  issues, coaches and encourages others;
Task focused as well as people centered.
Ability to focus on direct areas of responsibility whilst also able to act in interests                of broader operating divisions;
Ability to work openly and collaboratively at all levels with multiple stakeholders.
Organizational Skills: plans well in advance, sets clear objectives, manages                        time/delegates, reviews progress against plan, ensures sufficient resources,                    encourages improvements;
Commercial and Financial Awareness: effective financial management, maximizes              use of resources, identifies and delivers business growth opportunities.
Results Orientation satisfies internal/external customers, effective performance                  management, addresses cross functional issues and technical issues,                            knowledge  of systems and processes;
Interpersonal Skills: builds positive relationships, demonstrates emotional stability,              confident in own ability, approachable to all staff, shows respect and tolerance;
Managing, maintaining and improving on KPI’s and overseeing fulfillment of SLA’s;
Station budget management;
Values: lives and endorses the company values


Holiday entitlement
Pension scheme 
Ongoing training and development  
Company benefit portal providing discounts at top high street outlets 
Refer a friend scheme  


5-year checkable work history
Successful clearance of a Criminal Record Check and Counter Terrorism Check                  prior to start date
Excellent communication skills – both oral and written
Flexibility according to operational needs
Good administration skills, including basic computer skills
Previous experience working in an Aviation Security environment at minimum of                  Senior Supervisor / Trainer Level
Track record of ability to work under pressure in a dynamic work environment
Experience of directly managing a team

Own Transport
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and have a permanent NI number.
This position may be subject to Client/Board approval.


In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Can you provide original evidence of your right to work within the UK?

Account Navigation

Not Registered?

  • Registering enables you to save personal information which saves you time when entering details, allows you to apply for jobs and manage your job applications.
  • Register Now