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Senior Regional Manager

Vacancy Details

Salary: Competitive
Location: National Remit - based London/SE
Region: South East England
Vacancy Group: Operational Security
Date Posted: 12/08/2022
Reference: 11955


The role holder will :
Work closely with the Director to implement plans to assure the retention of all contracts in the region
Ensure that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved 
Design service delivery improvement/development plans for internal / external customers where applicable
Manage contract commercial performance including aged debt to ensure budgeted margins are achieved and where possible exceeded 
Manage contract managers and site managers including individual managers personal development 
Participate in strategic succession planning and talent development
Review and assess the potential to develop strategic partnerships with sector specialists to grow the ICTS brand
Represent the company externally e.g. at networking events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities
Ensure that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (KPIs)) in line with business objectives.
Ensure good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers.
Take the lead on innovation to enable it to become a core part of the business
Protect, and engage employees to deliver service in line with customer and ICTS requirements and standards
Support and advocate company policy providing best example and strong leadership 

Statement of duties:
Relationship Management
Lead the contract security management team and work with other managers to project and manage the existing customer requirements
Ongoing relationship development with customers and key contacts to review contract performance and ensure that quality standards are maintained in accordance with Service Level Agreements
Liaise with and meet with customers and key contacts on a regular basis to review contract performance and ensure that quality standards are maintained in accordance with Service Level Agreements;
Conduct regular site visits to ensure that the assignment instructions are updated and maintained. This may involve out of hours visits.

People Management
To be responsible for all Operational staff and develop a full understanding of the functions covered at all sites including areas such as Security, CCTV, Reception and general business support
To lead, manage and motivate direct reports including setting of goals/targets, performance reviews, appraisals, performance management, coaching, training and development planning
To manage the recruitment and selection of the relevant levels of staff and actively performance manage and develop staff to maintain high levels of service and also with succession planning in mind
To ensure appropriate processes are in place to approve and control leave, sickness absence and overtime to ensure appropriate cover of shifts, service levels are maintained and budgetary implications are minimised whilst remaining working time compliant
Support Company vision, culture and core values through leadership, mentoring and coaching.
To work with Contract and site managers to understand drivers behind staff attrition and to take steps to minimise losses

Business Acumen
To have a full understanding of the drivers for new business.
To participate fully in new business presentations, leading through sound knowledge of the customer requirements and budgetary considerations
Forecasting for new, adhoc and lost business with a thorough understanding of the resources required to respond to these
Ensure aged debt is managed in line with company policy

Health and Safety
Display and encourage exemplary HSE leadership  encouraging total commitment form regional workforce including any agency 
Provide and maintain a safe working environment which includes suitable welfare facilities 
Ensure appropriate processes are in place to identify report and rectify any deficit which could have a negative impact on health and safety (defective or faulty equipment etc.)
Assist ICTS in complying with its statutory duties as required by the Health and Safety at Work Act 1974 and any other statutory provisions.
Ensure your employees are informed and comply with their duties under the Health and Safety at Work Act 1974
Reporting immediately to the Director any action or inaction which compromises safety;

Organisational Change
Periodically review structure and approach to regional management to ensure it remains fit to deliver corporate goals over forthcoming 36 month window
Participate in calls to action including feedback requests, working group attendance or volunteering for project involvement. 
Update processes to reflect current and future business needs
Introduce innovation in processes, systems and services to ensure ICTS maintains its competitive advantage
Respond to changes in the external environment including legislation, technology and trends

Selection Criteria:
Ability to meet all vetting requirements 
Proven background in business development with an emphasis of success with key or national accounts; 
Ability to maintain and develop positive working relationships with the Client;
Extensive experience in commercial and operational management including leadership and team management in the service sector;
Excellent interpersonal & communication skills;
A commercial business sense
Commercially aware with an attention to detail;
Proven record of strong working relationship building skills;
Excellent organisational skills
Ability to work under own initiative, making decisions to benefit ICTS and client;
Competent on Microsoft Word/Excel/Outlook 
Demonstrable experience of financial and commercial responsibility and budgetary control
Confident and articulate communicator 
Highly motivated bypersonal achievement
Demonstrated history of meeting or exceeding targets
Relevant SIA security license as dictated by the requirements of the position

Previous security industry or business to business experience
Educated to degree level or equivalent or relevant Security Industry qualification
Experience in delivering security solutions

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments.  ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies.  We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

In order to apply for this vacancy, you must be able to supply the required answers to the following questions:

  • Can you provide original evidence of your right to work within the UK?

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