Customer and Support Services Advisor
Vacancy Details
Summary | |
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Vacancy Group: | Part Time Permanent |
Category: | Housing |
Closing Date: | 22/01/2023 |
Date Posted: | 09/01/2023 |
Reference: | 06868 |
Description
G04 £21,189 - £21,575 per annum
This post is
within the Housing and Economy Department and is based in the Housing Service
Centre. The Primary duties of the role is to provide a first point of contact
service for approximately 11,200 council tenants when reporting housing repairs
and for other housing related issues, by telephone and electronic methods of
contact.
You will
provide support to the Housing Responsive Repairs team, correctly diagnosing
repairs and inputting the works orders into the housing management system for
trades diaries and external contractors. The post holder will liaise with
colleagues to ensure repairs are completed in a timely manner and to the
satisfaction of the customer.
The post holder
will be a self- starting, resilient team worker, with good interpersonal and
communication skills along with good I.T. skills and the ability to multi task.
For an informal
discussion regarding the post please contact:
Gemma Jones –
Operational Development and Support Team Leader – Housing Repairs, 01978
315408, Gemma.jones@wrexham.gov.uk
The Council
welcomes applications from suitably qualified candidates regardless of race,
gender, disability, sexuality, religious belief or age.
The Council is
committed to developing its bilingual workforce and welcomes applications from
candidates who demonstrate their capability to work in both English and Welsh.
Applications submitted in Welsh will not be treated less favourably than an
application submitted in English.
Downloads:
Contacts | |
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Contact 1 | |
Contact Name: | Gemma Jones |
Telephone: | 01978 315408 |
Email Address: | Gemma.Jones@wrexham.gov.uk |