Vacancy Details

Description

G05 £21,968 - £22,777 per annum/pro rata

37 hours & 22.5 hours available per week

Are you committed to providing a modern, customer focused service?

Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal with calls and enquiries professionally and in a timely manner?

Then you could be a Customer Services Adviser as part of the Councils Contact Centre.

We would like to hear from you, if you:

·                     Enjoy working in a front line environment.

·                     Have excellent communication and computer skills.

·                     Are comfortable using new technology in a changing environment.

·                     Are keen to contribute to team objectives.

·                     Want to give local people the best possible service.

This exciting role offers a diverse working environment. The successful candidate will work across various sections: including undertaking reception duties, taking payments, answering telephone calls in a Contact Centre environment and dealing with benefit and council tax enquiries.

Applicants must have the ability to deal with the public face to face and over the telephone on a wide range of issues, often including sensitive information. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

This Welsh essential post requires good conversational Welsh.  If you have not used your Welsh in a while don’t worry, further support can be given including access to accredited Welsh language courses. Applicants are encouraged to apply in Welsh however this is not essential as spoken Welsh is the key skill required in this particular role.

Whilst knowledge of Council Services would be an advantage, comprehensive training is provided.

For an informal discussion contact Debbie Mairs, Contact Centre Lead Officer on 01978 298959

A Standard DBS is required for this position.

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.