Vacancy Details

Description

DEVELOPMENT, NEIGHBOURHOODS AND REGULATORY SERVICES DEPARTMENT

DEVELOPMENT AND GROWTH DIVISION, STRATEGIC ASSET MANAGEMENT (HOUSING) TEAM

 

SENIOR HOUSING OFFICER (PEOPLE)                                                                      REF: 106257

Band 11 £37,035 - £39,513 per annum

Permanent

37 hpw

 

Hartlepool is a vibrant and energetic town with growing prospects. As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that.

 

As well as a competitive salary, we offer a range of different benefits including – access to a Local Government Pension Scheme, a generous annual leave allowance, access to a range of savings across the UK’s major retailers, Cycle to Work Scheme, an Employee Assistance Programme and Hybrid working and a flexi scheme.

We have an exciting opportunity for a housing professional to join the Housing section of the Strategic Asset Management Team as a Senior Housing Officer, to provide an effective and responsive housing management service and deliver positive outcomes for ourcustomers.

 

We are looking for an experienced, qualified and motivated individual with proven experience of supporting customers – enabling them to sustain their tenancy.  We are looking for someone who is approachable, compassionate and has a genuine enthusiasm to work with our customers, putting tenants at the heart of our service delivery and supporting the Council to deliver on the significant changes occurring in the social rented sector.

 

You will need to be self-motivated and have the organisational skills to prioritise a demanding workload in a busy environment whilst maintaining high standards in service delivery across all aspects of the role.

 

In this varied role you will be involved in tenancy management from allocating and letting our homes, tenancy sustainment, safeguarding and will need to work proactively when supporting vulnerable tenants to minimise tenancy failures.  As a senior officer, you will also be required to provide guidance and support to junior members of the team, contribute towards performance monitoring, policy development and complaints handling.

 

The role involves managing a demanding and complex caseload whilst providing a high quality customer focused service to our tenants, delivering tailored interventions and providing support that is understanding of the needs and reflects the varied circumstances of our customers.

 

PLEASE NOTE - All communication regarding your application for this post will be sent to the e-mail address that you have registered.  Please ensure that you also check your junk mail

 

For further information please contact Gemma Day, Principal Housing Officer (People) on 01429 523598 or email gemma.day@hartlepool.gov.uk

 

Closing date: 20 March 2025, midnight

 

In order to apply for this vacancy, you must be able to supply the required answers to the following questions: