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Credit Controller

Vacancy Details

Salary: £25,955 per annum
Location: Tricorn House
Region: West Midlands
Job Type: Full Time Fixed Term Contract
Vacancy Group: Finance & Treasury
Category: Finance & Treasury inc. Payroll
Closing Date: 01/03/2022
Date Posted: 12/14/2021
Reference: 0000005778


Credit Controller - 12 Months fixed term contract

Location: Tricorn House Birmingham, B16 8TP
Hours: Full-time, 35 hours per week 
Salary: £25,955 Per Annum
Closing date: 03rd January 2022

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. 

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. 

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!  

The role

We are currently looking to recruit a full-time Credit Controller to join our Finance and Treasury department, based at our Head Office in Birmingham. 

The role is full-time, 35 hours a week and we are happy to talk flexible working. 

In this role you will have ownership of specific accounts, including local authorities, tenants, commercial and resident accounts. Development of relationships with customers and other stakeholders, proactive chasing of all debts, monitoring of and addressing of customer queries in adherence with Housing 21’s Credit Management policies & procedures to ensure all payments are received to terms and in full and able to be fully allocated to support accurate and timely reporting of debts.

To be considered for this role you will need to have:

• Experience working in a fast paced, high-volume environment and delivery of excellent customer service
• Knowledge & experience of customer account management, credit collections, controls, procedures and relevant legislation and safeguards
• Ability to accurately process high volumes of transactions across finance systems and processes
• Experience working with complex systems solutions with numerous interfaces from feeder systems
• Good interpersonal and communication skills, with the ability to work collaboratively and effectively with all colleagues/stakeholders

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can do approach with a customer focused attitude, we would love to hear from you.

We champion employee wellbeing and work/life balance. By joining us, in addition to our competitive rates of pay and comprehensive benefits package, we also offer free parking, free on-site gym membership, an on-site café and two days of volunteer leave each year. We are committed to investing in your development and also offer full/part cover for professional fees.

We think Housing 21 is an amazing place to work but don’t just take our word for it… 

“Housing 21 encourages people to voice their opinions and creativity. Everyone is approachable and takes time to get to know you regardless of position” – Resident Charges Analyst, Finance  

“I am very happy about the progress I have made at Housing 21.  I have gone from being on a temporary contract to Credit Manager!”- Credit Manager, Finance

Who we are:

Housing 21 is a leading not for profit provider of Retirement Housing and Extra Care for older people of modest means.

We operate in nearly 200 local authority areas, manage around 20,000 Retirement and Extra Care Living properties and provide over 42,000 hours of social care each week.

We are committed to providing a modern, forward thinking 21st century service. We strive for continuous improvement and innovation in all that we do. We aim to provide a consistently excellent service and a great experience for all the people we serve.


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