First Contact Advisor
Vacancy Details
Summary | |
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Vacancy Group: | Part Time Permanent |
Category: | Social Care |
Closing Date: | 12/02/2023 |
Date Posted: | 10/02/2023 |
Reference: | 07173 |
Description
G04 £21,189 -
£21,575 pro rata
30 hours per
week (Job Share considered)
An exciting
opportunity has arisen for a First Contact Advisor to join the All Age
Disability Team.
The post-holder
will provide a frontline service which involves contact with the public,
service users, families, carers, and other professionals and organisations by
telephone, email, letter and face to face if required.
The post holder
will gather information to ensure accurate and appropriate referrals/ enquiries
to the team, provide basic information and advice and accurately record all
information on the appropriate departmental systems.
You should have
evidence of experience and qualification in the use of IT and Microsoft
packages, e.g. Word and Excel but most importantly possess excellent verbal,
written, numerical, communication and organisational skills.
In return we
offer a post within an innovative and dynamic team, which delivers a high
quality service to residents of the County Borough.
If you would
like to discuss this opportunity further please contact Team Manager, Carys
West on 01978 298511 or e-mail carys.west@wrexham.gov.uk
The Council
welcomes applications from suitably qualified candidates regardless of race,
gender, disability, sexuality, religious belief or age.
The Council is
committed to developing its bilingual workforce and welcomes applications from
candidates who demonstrate their capability to work in both English and Welsh.
Applications submitted in Welsh will not be treated less favourably than an
application submitted in English.
Downloads:
Contacts | |
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Contact 1 | |
Contact Name: | Carys West |
Telephone: | 01978 298511 |
Email Address: | Carys.West@wrexham.gov.uk |