Registration Services Team Leader
Vacancy Details
Summary | |
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Vacancy Group: | Full Time Permanent |
Category: | Governance & Customer |
Closing Date: | 25/06/2023 |
Date Posted: | 08/06/2023 |
Reference: | 07619 |
Description
Registration Services Team Leader
We have an exciting
opportunity for an experienced manager to take up the post of Registration Services
Team Leader and Superintendent Registrar.
The Registration
service sits within the Governance and Customer Services function which is
focused on improving and transforming how we deliver services to our customers.
The Council is embarking on a period of
investment in our Registration service, which is not only a high profile and
fundamental service that we provide, but it comes with a significant
responsibility to deliver a high performing, high quality service that deals
with some of the most important life events of our customers - births, deaths
and marriages.
We seek the best
talent from the widest pool of people as diversity and inclusion is the key to
our success. Wrexham County Borough
Council is a Disability Confident Employer and is committed to the recruitment
and continued employment of people with disabilities.
About the role
You will be
responsible for the management and development of the Council’s Registration
Services and you will provide a high quality, customer-focused service across
this function. You will lead and support
Registration Services ensuring the relevant statutory function and obligations
are delivered, monitored and well-managed, in accordance with current
legislation. This will include functions
such as registration of births, deaths, stillbirths, marriages and civil
partnerships; as well as taking notices of marriages and civil partnerships,
ceremony provision and associated registration duties.
You will
communicate effectively with customers, partners, employees and elected
councillors, recognising the sensitive nature of your service area. You will be instrumental in leading change within
the service at a time when the regulatory framework is under review by the
General Register Office.
You’ll be part of
a team that relies on each individual to play their part to the best of their
ability. You’ll show initiative, be
adaptable to change and put forward ideas to help improve delivery and
efficiency, whilst maintaining the highest levels of customer service. You will need to be flexible and willing to
provide the services needed at the time they are needed.
About you
You will be a
credible, customer focused and creative leader. Tact and diplomacy are essential as you will
recognise the sensitive nature of your role when dealing with customers,
stakeholders and staff. You will have
the skills to drive through change and continuous improvement with the team,
with an attention to detail and experience of interpreting complex legislation
and regulations and turning this into practical and pragmatic operational
working practices.
You will be great
at planning ahead, demonstrate knowledge of statutory, regulatory, strategic
and key operational issues to develop the service and drive up the council’s
performance, both in terms of business processing and customer experience, as
well as meeting our national targets and regulatory compliance.
You must hold a full and valid driving license and be prepared to travel between multiple sites across Wrexham County Borough.
Downloads:
Contacts | |
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Contact 1 | |
Contact Name: | Alison Davies |
Telephone: | 01978 292296 |
Email Address: | alison.davies@wrexham.gov.uk |