Vacancy Details

Description

Customer Advisor

Grade 05 - £24,294 - £25,119 Per Annum

37 Hours per week

This is a welsh essential Post

Are you committed to providing a modern, customer focused service?

Do you have the skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Do you have experience of being the first point of contact for clients, able to deal with calls and enquiries professionally and in a timely manner?

Then you could be a Customer Services Adviser as part of the Councils Contact Centre.

We would like to hear from you, if you:

•             Enjoy working in a front line environment.

•             Have excellent communication and computer skills.

•             Are comfortable using new technology in a changing environment?

•             Are keen to contribute to team objectives.

•             Want to give local people the best possible service.

This exciting role offers a diverse working environment. The successful candidate will work across various sections: including undertaking reception duties, taking payments, answering telephone calls in a Contact Centre environment and dealing with benefit and council tax enquiries.

Applicants must have the ability to deal with the public face to face and over the telephone on a wide range of issues, often including sensitive information. Duties are rotational and the ability to be flexible in terms of duties undertaken is essential.

Whilst knowledge of Council Services would be an advantage, comprehensive training is provided.

For an informal discussion contact Debbie Mairs, Customer Contact Lead on 01978 298959

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.