Vacancy Details

Description

Complaints Officer

Permanent

37 Hours per week

Grade 07 £29,269 - £30,825 per annum 

Internal only

Whilst your base will be Lambpit Street, you will have the option to work flexibly, with some time at home, on site and in the workplace.  You can also take advantage of our flexible working arrangements.
The Complaints Team is seeking to appoint Complaints Officer to join our busy service.

The primary element of the role will be to undertake corporate complaint investigations, ensuring a robust, evidence based response is produced as a result of thorough investigation. 

You will also be required to co-ordinate social care complaints as well as undertaking internal reviews in accordance with Data Protection legislation. 

The role will also involve providing advice to officers and managers to appropriately safeguard the Council and helping to ensure that good working relations are maintained at all times.

For further enquiries about the role, contact Rob Griffiths on rob.griffiths@wrexham.gov.uk or 01978 298865

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. 

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh