Vacancy Details

Description

G05 £26,403 - £27,254 

37 hours per week 
Temporary (31/03/26)
Based at Wrexham Family Information Service

Wrexham Family Information Service (WFIS) is seeking a positive, enthusiastic, empathic, highly organised and flexible person for this role.
The successful candidate will form part of a team that provides information, advice and guidance to families by answering enquiries by phone, email, in person and through social media as the first point of contact for parents.

This role will also form part of the team that will be answering enquiries about the Childcare Offer for Wales through the new National Childcare Offer helpline, which will be hosted by Wrexham. 

The successful candidate should have excellent customer service skills, organisational skills, and ICT skills, as well as having a good understanding of information management. 

Whilst this is a Welsh essential post, non-Welsh speaking candidates will be considered on the condition they commit to learn Welsh to the required level within a reasonable time frame. We have support that can be given including access to accredited Welsh language courses and informal chatting sessions.

Closing date: 05/10/2025

For further enquiries about the role, contact Lisa Atherton 01978 292659

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age. 

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh.